Shipping and Delivery
THANK YOU FOR SUPPORTING OUR SMALL BUSINESS DURING COVID 19
As we face these uncertain times together your safety and peace of mind is important to us
- Healthy and safety – following the guidelines from the Australian Department of Health and the CDC we are taking steps to ensure our work environment is safe. Our warehouse is following all the government regulations and guidelines around sanitisation and keeping your products safe and hygienic.
- Domestic and international shipping – Australia Post has advised us that due to limited flights and increased parcel volumes they are experiencing some delays.
We aim to process your order within 24-48 hours of it being placed. Lightfeet currently only ships orders Monday to Friday, during office hours, and does not operate on Australian public holidays.
Lightfeet will email you to confirm the order and again at the time of dispatch.
Once an order has left the Lightfeet facility, it is in the care of Australia Post and your local postal service. Lightfeet is not liable for any errors made by these services.
Once you have received your parcel, please open it with care. Lightfeet is not liable for any items damaged during the opening of your parcel.
For international orders, you may have the option to select Standard or Express delivery services. Standard Delivery is not available to all countries and this is something outside Interpod. If Standard Delivery is not available to your country, you must select the Express Delivery shipping option.
In some countries, customs or import duties may be charged. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot provide an estimate of what they may be. Customs policies vary widely from country to country, please contact your local customs office for further information.
Standard Delivery uses Australia Post and overseas postal services. There is no tracking service available with this option. The estimated delivery time is 1-3 weeks after shipment. Once your parcel has arrived in your country, standard shipping parcels will be passed on to the internal postal service, according to standard delivery procedures.
Once your parcel has arrived in your country, standard shipping parcels will be passed on to the internal postal service, according to standard delivery procedures.
For deliveries, we suggest you have your order delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and will require a signature on receipt. If you aren’t available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up. Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
To use this service option please contact Lightfeet on firstname.lastname@example.org
Express Delivery uses FedEx or TNT, a service for which delivery of packages may be traced. The estimated delivery time is 2-5 business days after shipment. Customers that have selected Express Shipping will receive an email from Lightfeet containing their tracking number. All Express parcels will be marked at full value as is legally required.
FedEx or TNT will try delivering for 3 consecutive business days. If unsuccessful, they will notify us to help contact the customer for an alternative option such as redirection/return to sender. If we cannot contact the customer within 5 business days the package will be destroyed by FedEx or TNT. We cannot be held accountable for any packages destroyed by this process.
We recommend using Express Delivery so you are able to track the progress and location of your order. If you use the Standard Delivery service, we cannot be held liable for any lost items.
Please note, FedEx or TNT do not deliver to a PO BOX address. Please use a residential address, or work address where you will be available to sign for your parcel.
If you have any questions about our Shipping and Delivery, please contact us using the information below:
Interpod Pty Ltd
PO Box 500
Brighton VIC 3186,
A.B.N.: 55 086 495 954